FAQs

We welcome customer input and love hearing your ideas! If you have a suggestion for a new product or design, feel free to contact us. We take customer feedback seriously and are always looking for ways to expand our collection.

Yes, we can provide samples for certain products before you place a large order, especially for corporate or event orders. Please note that sample orders may be subject to additional charges and shipping costs, depending on the item.

Our products stand out for their authentic craftsmanship, attention to detail, and the use of traditional techniques passed down through generations. Each item tells a story and reflects the rich cultural heritage of Indian craftsmanship.

If your order arrives damaged, please contact us within 48 hours of receiving the product. Send us photos of the damaged item and packaging, and we will arrange for a replacement or refund as per our policy.

We take great care in packaging to ensure that your products arrive in perfect condition. We use sustainable packaging materials whenever possible, and all fragile items are carefully cushioned to prevent damage during shipping.

Yes, we are committed to sustainability. Most of our products are made from natural, eco-friendly materials such as wood, clay, fabric, and recycled items. We prioritize minimizing our environmental impact.

Quality is a top priority for us. Each product undergoes a thorough quality check before being shipped. Our artisans pay close attention to detail, ensuring that every piece meets our high standards of craftsmanship.

We take pride in the skills of all our artisans. While we generally assign projects based on the availability and specialty of our artisans, we are open to requests for specific artisans, depending on their workload and the nature of the order.

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log in to your account on our website to check the status of your order.

If you are not satisfied with your purchase, we offer returns within 15 days of delivery. Please ensure that the item is in its original condition. Custom and personalized items may not be eligible for returns unless they are damaged or defective.

Yes, we do offer wholesale and bulk purchasing for retailers, event organizers, and other businesses. Please contact us to discuss pricing, lead times, and product options.

Delivery times vary based on the product and destination. For standard items, it usually takes 5-7 business days within India and 10-15 business days for international orders. Custom or made-to-order items may take longer

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. Please refer to our shipping policy for more details.

Absolutely! We offer customizations on many of our products. Whether it’s a special size, color, or design, our artisans can craft something tailored to your needs. Please contact us for specific requests.

You can place an order directly through our website. Simply browse our catalog, add items to your cart, and proceed to checkout. For bulk or custom orders, please get in touch with us directly

We accept a variety of payment methods, including credit/debit cards, bank transfers, and digital wallets. We ensure secure payment processing through trusted payment gateways.

We specialize in handmade products, including home décor, artisanal furniture, handwoven textiles, pottery, and traditional Indian crafts. All our items are created by skilled artisans, ensuring each piece is unique and crafted with care.